Payment Methods

At the time of purchase you can choose from the following payment methods:


Credit Card/PayPal

Payment by Credit Card is safe and fast through the PayPal service through which you can also pay for your purchases without any PayPal account with VISA, MasterCard, American Express, Carta Aura, Discover, Maestro credit cards.

Bank Transfer

Bank transfer is one of the best ways to make payments especially if you have an account that allows you to carry out this type of operation online with really low or even zero costs. It can be made from any European Union country, since July 1, 2003, with the costs of a domestic transfer. The bank details of our account will be communicated to you by email upon completion of your order. The order will be fulfilled when we receive a copy of the transfer order.

Cash on Delivery

If you choose to receive your order by cash on delivery, please note that the service is only available in Italy.

Invoicing

The company Distillerie dell'Etna dei F.lli Russo s.r.l. will issue an invoice for each order fulfilled, the invoice will be attached to the shipment.

Right of Withdrawal

The user, as a consumer, in accordance with Legislative Decree No. 185 of May 22, 1999 (implementation of Directive 97/7/EC on the protection of consumers in respect of distance contracts) has the right to withdraw from any distance contract, without penalty and without specifying the reason within 10 working days from receipt of the goods.

Article 1 of the aforementioned decree defines "consumer" as the natural person who purchases for purposes not referable to the professional activity possibly carried out. Therefore, this right can only be exercised by those who act and purchase as natural persons for personal purposes not related to their work activity. Excluded are all those who purchase as legal entities, as natural persons who purchase for purposes inherent to commercial activities and therefore indicate a VAT number in the order form. Furthermore, this right cannot be claimed for purchases made by resellers or by parties who purchase for resale to third parties for any reason. The right of withdrawal is exercised by sending, within the prescribed period, written communication by registered letter with return receipt to: Distillerie dell'Etna dei F.lli Russo s.r.l. – Via Duccio Galimberti, 68 – 95010 S.Venerina (CT) – Italy. Distillerie dell'Etna dei F.lli Russo s.r.l. guarantees you the right to withdraw, for any reason, from the purchase contract. To exercise this right you must send us a simple communication to this effect, within 10 (ten) working days from the date of receipt of the ordered goods (as per art.6, par.B, D.Law no.185 of 22/05/1999) and send us the goods within a further 15 (fifteen) working days from the communication of the Return Authorization Code (CAR) by Customer Service. The return of the goods will be at your expense, you will be refunded for the cost of the goods within 14 working days from collection.

Product Quality and Guarantee

The company Distillerie dell'Etna dei F.lli Russo s.r.l., as it is itself the producer of the products that are sold within this site, guarantees the high quality of its products recognized worldwide, that the products indicated within the site are the same as those that are delivered and the integrity of the goods at the time of packaging.