Shipping and delivery

 

Shipments will be made via the express courier with whom Distillerie dell’Etna dei F.lli Russo srl has made arrangements during the period of purchase.
Transportation cost varies according to weight, destination and is automatically calculated at the time of purchase.
Breakage or Loss of Goods in Transport
Upon delivery of the goods, it will be the customer’s responsibility to verify that the packages are undamaged, showing no dents or signs of tampering. In case there is any breakage or part of the ordered goods is missing, it is the customer’s responsibility to report this on the form provided by the courier.
In such cases, Distillerie dell’Etna dei F.lli Russo srl, will replace the goods at its own expense. The customer can notify our office of the replacement request within 3 working days after receiving the package. In case of theft/loss, Distillerie dell’Etna dei F.lli Russo srl will undertake to make a new shipment.

Shipping the order to another recipient
During the purchase process, the customer has the option of receiving or having the package sent to another address, for example, if you want to give a gift or want to receive the package at your office. This option is present only if payment is made by: Bank Transfer or Credit Card.

Delivery Time
Standard delivery times are 72 hours for orders shipped to Italy and 5-7 days for orders shipped to the remaining EU countries. Due to force majeure or due to traffic and road conditions in general or by act of the Authorities, delivery times may vary.

Packing the Order
Distillerie dell’Etna dei F.lli Russo srl takes full care of its customers by trying to offer them higher quality services and maximum efficiency. Orders are packaged according to content in all cases meeting good criteria for good shipping.

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